Service password and PIN recovery

Have you forgotten your PIN or service password and are you no longer able to access the SpeedBox App? We have a solution for you! If you order this service and send us your SpeedBox, we will use diagnostic tools to recover your forgotten service password and PIN and send everything back to you.

The PIN is used to secure access to the SpeedBox App; the service password is necessary for setting and changing the PIN in the app.

We kindly ask our customers to follow these steps when sending the SpeedBox back to us:

1. After purchasing this service, you will receive an order receipt. Please enclose the receipt in the package.
2. Fill in this label and attach it to the package

or

Write this information on the package:

– Consignee: Ebike Electronic s.r.o.
K Nemocnici 938/21
741 01 Novy Jicin
Czech Republic
– Consignor
– Item, QTY, HS Code
– Order number

If the carrier requires to enclose documents for the customs procedure, fill in the pro forma invoice. This pro forma invoice is intended exclusively for the customs procedure when exchanging/returning the goods. Proforma is not a tax document.

We kindly ask our customers to follow this procedure. This will greatly speed up the service.